What payment methods do you accept?

We accept payment by Bank Transfer and PAYPAL. If you don’t have any credit card or Paypal account and would like to make payment by cash, check, or money order, please email us at orders@dontbe-afraid.com.

Sorry, we don't accept orders by phone.

 

Do you ship internationally?

Yes, we ship internationally.

 

Attention International Buyers:

Depending on your delivery location and order size, your order might be subject to import taxes imposed by the country of delivery. If your country does have taxes on imports, these import taxes are not covered by the postage charge on your order with Don’t be Afraid Clothing, and you will be required to pay them to receive the package.

 

Do you ship to APO / FPO addresses?

Sorry we don’t serve APO / FPO address, please put the normal home or office address with postal code, or you can at least use your relative’s home or office address so we can send your order to their place.

 

What shipping methods are available and how much do they cost?

To ensure that any goods delivered to the customer's place is in good condition, we ship only by Singapore Post Registered Mail for both local and international.

 

With maximum order quantity of 4 pieces (less than 2kg) could use the Local Regular Mail or Air Mail + Registered Mail Rates ( cost S$ 2.50 for Local and International ).

 

Order over 4 pieces (more than 2kg) must be sent by Air Parcel or EMS Speedpost, or Speedpost Express for super fast delivery time.

 

Estimated delivery time :Air Parcel delivery time between 7-17 days
Speedpost EMS delivery time between 2-7 days, except for the Africa region between 10-11 days
Speedpost Express delivery time between 1-7 days, less than a week

 

Or if you want more infos and details, please visit www.singpost.com or www.speedpost.com.sg

 

You can also track your goods that sent by SingPost via those websites above Information (copied according to written statement on SingPost brochure):
- Delivery time quoted is estimated only
- All items may be subjected to customs inspection the which may require additional days
- Delivery time is subject to change without prior notice

 

We ship via Singapore Post Registered Mail only. Our rates are based on your location, the weight of your package, and the shipping method that you choose.

 

Please note : Local Regular Mail or Air Mail (International) is available for orders under 2kg in weight only.

 

If you have a large international order that is over 2kg, your only shipping option will be Air Parcel or EMS Speedpost, or Speedpost Express. In that case, it may be cheaper to separate your order into several orders that can ship via Local Regular Mail or Air Mail for International shipping.

 

If you have any questions about shipping please email us at orders@dontbe-afraid.com

 

How do I track my package?

A Delivery Confirmation number will be sent to you via email when we ship your order.

 

A Delivery Confirmation number is similar to a tracking number, You can also track your goods that sent by SingPost via these two websites : www.singpost.com or www.speedpost.com.sg

 

At the front page of Singpost website, see the box on the left side under the Calculate Postage there is a Track Item button, click there then fill up your Tracking number then press the Red Track Item button below, they should respond your order info in a while.

 

However information about the progress of your shipment is usually not updated until the day your t-shirt is delivered, and sometimes it says the package was delivered a day or two before it actually arrives in your place.

 

What size of shirt should I order?

We print on American standard T-Shirts size so there maybe slightly smaller compare to European standard size. For Asian customers may refer to American size as well. They are cut to be a bit more fitted than your standard t-shirt. They are 100% Cotton material so you can expect them to shrink a bit.

 

The sizing chart for men & women t-shirts can be found here: Sizing Chart

 

I was sent the wrong shirt / I was sent a defective shirt.

If you report us that your order arrived in defective/damage condition then we will do checking to our internal shipping department and also to Singapore Post Office. We always take photograph for any order item before sent so if there is proven wrong in our side or Singapore Post Office, we will send you exactly the new same new item in perfect condition.

 

Please contact us at orders@dontbe-afraid.com with your order number and specifics on what we messed up, and we will take care of it for you.

 

How do I exchange / retur a shirt I purchased?

Goods / Order that have been purchased can be returned or exchanged if the fault/error comes from our side such as:
- Sent wrong size, does not match the order - Sent the wrong color or design, does not match the order

 

Please send us back the item and we will send the right item as we get the wrong one immediately. The cost of shipping the returned goods will be refunded. Unworn/unwashed t-shirts complete with Tags can be exchanged within 60 days of delivery.

How can I make a change to my order?

 

If you made a mistake on your order or would just like to change something, please email us at orders@dontbe-afraid.com and let us know. If your order has not been shipped out yet, we should be able to make the change for you. Please include the order number, please put the name of the person who place the order or the email address used for the order, and what you would like changed.

 

If your order already sent to your place and you need to change it with another design, please email us at orders@dontbe-afraid.com we can help you to get best t-shirt as you need.

 

 

My stuff seems missing in the shipping, how do I claim it?

 

We always do CHECKING each item to be sent. We always deliver any order with Registered Mail by Singapore Post. This is to ensure that :
- Your order item is always received in good condition
- You order item will not be lost in delivery
- Order Item when received is in a perfect and complete condition (wrapped inside Plastic complete with Tag and in New Condition).

 

If you report us that your order is not up in time for quite a long, then we will do checking to the Singapore Post Office, we will help to track the item for you.

 

We will send you the same new item as you ordered if it is proven that SingPost made mistake in this shipping (all the shipping cost will be covered by us).

 

Do you sell extra large t-shirt?

 

Right now we only sell regular size, S M L for women and M L XL for men. If the need for larger size increasing drastically in the future we will definitely provide the size for our dear customers. Anyway if you need certain size which not available in stock please email us at orders@dontbe-afraid.com so we know that we should put a consideration for this size too. Or if you need to order for certain size in large quantity we can produce them specially for you.

 

Why didn't I receive a confirmation email?

 

Some email providers mark our confirmation email as spam or block them completely. You can check your spam/bulk folder to see if the email arrived there. If you are not able to find it there you can email orders@dontbe-afraid.com and we can confirm that the order was placed.

 

Do your shirts ever go on backorder?

We always keep all our t-shirts in stock but sometimes temporarily run out of a certain size of a design. We will send you an email right away notifying you of any out of stock situation. We will usually get the t-shirt back in stock within two weeks or a month. If you order a design that is up for pre-order, expect it to be delayed 2 weeks - 1 month. If your order contains one or more t-shirts that are out of stock, then it will not typically be shipped out until all the t-shirts are in stock.

 

Do you sell shirts wholesale?

 

Yes we serve wholesale. Retailers interested in wholesale information should contact us atbusiness@dontbe-afraid.com

 

Please include your contact information, what store you are purchasing for, and a valid employer ID number, we will respond your order in a while.

 

Retailers who want to buy in large quantities or wholesaler will have to wait for a certain time because we will produce new goods for You and not just take away from the existing stock as size is not complete or broken size usually. We will inform you by email for the production estimated time.

 

I have a great idea for t-shirt! Do you want to buy it?

 

If you have a good t-shirt idea, send it to ideas@dontbe-afraid.com ,and if we like it and gonna produce it we will pay you SGD 215.00 or USD 165.00 and give you a free t-shirt of your choice. The more ideas you send in, the better chance that one of yours will be selected. Feel free to include multiple ideas in one email.

 

I am a designer, do you hire?

 

We are always looking for talented designers to work as freelance basis. If you are interested, please contact us at business@dontbe-afraid.com

 

If you have any questions that were not address here or you have some other concern please let us know at orders@dontbe-afraid.com.